Terms & Conditions

Returns & Exchanges

shop.thisisglamorous.com is a marketplace of multiple vendors. Please find the vendor or vendors that correspond with the item or items you purchased for the appropriate Returns & Exchanges policy or policies. Please direct all inquiries for items purchased at shop.thisisglamorous.com to us directly by filling out the Contact Form, here.


We take great care to ensure your item arrives in perfect condition and hope you will love your order; however, if you do wish to return your item, you may do so provided that you observe the following guidelines:

1. You must inform us by email using the Contact Form here within 7 calendar days of the date you receive your order with your intention to make a return; please wait for a confirmation reply.

2. All returns must be postmarked within 14 days of the date you received your order.

3. Upon receipt of the goods, we will issue a refund, minus the original shipping costs—provided that the goods returned to us are unused and in their original condition (and packaging, if possible).

4. You are responsible for all costs associated (shipping, duties & taxes, etc.) with the return of any items to Belgrave Crescent.  We suggest goods be sent using a registered/trackable service, as we cannot be held responsible for goods which are lost or damaged in transit.

5. Your return must be marked MERCANÍAS DE RETORNO (RETURNED GOODS) in block letters on the outside of the package and sent to the return address provided to you in our confirmation reply. Failure to mark your return as indicated above could cause the package to be held up at customs, in which case, the parcel will be returned to you at your expense and no refund will be granted.

Please allow a minimum of 14 business days before your regular order ships. All Pre-Order items will be shipped on their indicated dates.

Please note that all made-to-order items are final sale.

All of our fine jewelry pieces are custom cast and made to order in the US. We do not go into production without full advance payment. All orders take approximately 2 – 4 weeks to produce and ship.

We ship to all states in the United States and to all international destinations. If your country is not listed at checkout, please contact us and we will assist you with completing the purchase.

All of our jewelry pieces are hand-crafted in New York City by goldsmiths of the highest quality and each piece is thoroughly inspected before we ship to our customers. If you are not happy with your order purchased on our online store, you have 30 days to return the jewelry for an exchange with another piece of equal value, under the conditions that they are not damaged from wear and tear. Please email all return inquiries for a RA number (Return Authorization) at our Contact Form here.

1) Please send a photo of the jewelry you wish to return

2) Please send a copy of the receipt of the purchase you made on our website

If the value of the exchange piece is higher, there will be a charge for the difference on your credit card. If the exchange value is lower than the original purchase, we will refund the difference to you. We are not responsible for any pieces that are lost or damaged from return shipping. Please ensure to package returns properly with protected packaging and in the original Hi June Parker pouch to avoid any damages.

Please mark all returns “RETURN GOODS” with clearly marked packages with the correct address that will be issued upon receiving and assessing all return inquiries. All returns, and exchanges are shipped at your expense .

***All international returns are shipped at your expense including duties and taxes


We will repair all Hi June Parker jewelry pieces for free within 30 days of purchase. All pieces after the 30 day period will be repaired for a small repair fee and shipping fee.

We will clean all Hi June Parker jewelry for free once a year, every year.

All merchandise can be returned for a store credit only. You must inform us by email using the Contact Form here within 5 calendar days upon receipt of your order with your intention to make a return. All merchandise must be returned unworn and in its original condition. Custom orders cannot be returned.


Quality is our highest priority and everything we make is crafted with the utmost care, using the finest materials. If for any reason you are not completely satisfied with your purchase, you may contact customer service here within 10 days of receipt to obtain a Return Authorization Number. No refund will be granted without a Return Authorization Number.

Your purchase must be in new condition and returned in the original packaging. Once we receive the returned item, we will issue you store credit for the amount of the item minus the shipping charges. Rings and any other special orders are not returnable, including custom earrings, necklaces, pendants or rings. We will resize most rings for a $20 fee. For your protection, please package the item securely in a hard box with the original receipt and mail it to us using an insured delivery service.

Shipping & Returns

Please allow up to 28 business days before your order ships. All taxes if required will be paid by customer, according to its country laws. Please include your telephone number for the shipping.

Refunds & Exchanges:

If you would like a return or exchange, please contact us within 7 days of receiving your purchase. Purchases in their original condition and packing will be accepted for a full refund/exchange. Shipping fees are non-refundable. Once we receive the jewellery, we will refund your money within 5-7 business days. Items produced specifically on request (including sizes out of standard range size) cannot be exchanged. Jewellery that has been worn, used or damaged will not be accepted. Any loss or damage occurring during return will be the buyer’s responsibility.
Items may appear larger in the photos to show details. Please check dimensions carefully before purchasing; colours of items may also look slightly different on screen than they are in reality.
All work is handmade with natural stones, and as such, tiny imperfections are the nature of handmade work.


    • Buyer must contact us within 7 days of receiving purchase.
    • Approval is needed before sending back item.
    • Item must be returned in unused condition within 5 days.
    • All original packaging and certifications must be returned with item.
    • Buyer must cover return shipping costs.
    • Initial shipping fees and any duty taxes paid will not be refunded.
    • Any item that was resized prior to sending to you; the amount for the resize will be deducted from your refund amount. 



    • Items that have been altered or changed per your request
    • Custom designs
    • Personalized or Engraved items
    • An item that you intend to keep but need a different size – you cannot ‘exchange’ or ‘return’ the ring for the same style but in the correct size; you will need to pay a resizing fee so we are paid for our time, labour, and materials. Contact us for more information


If you are purchasing an item for a gift or proposal and the time frame listed above regarding returns and exchanges doesn’t work, please contact us prior to your purchase.


Transactions cancelled within 24 hours from the date of purchase will receive a full refund. A 25% restocking fee is retained if a transaction is cancelled more than 24 hours after the date of purchase to cover material and labour costs.


Please note that these terms and conditions constitute the entire agreement for Goods & Services to the exclusion of any other  terms or conditions.

Only to the extent that there is a direct conflict between the Standard conditions and any specifically negotiated between Savernake Knives and the Buyer.

Unless otherwise agreed in writing and signed by Savernake Knives any Goods & Services provided shall be taken as conclusive acceptance of the terms set out in this Agreement.


  1. Savernake Knives is a registered trading name of Leisure Pursuits Ltd.


  1. We warrant that as from the date of delivery for a period of 10 years the goods and all their component parts, where applicable, are free from any defects in design or materials. Your statutory rights remain unaffected by this.
  2. We warrant that the commissions and orders received under this agreement shall be performed using reasonable skill and care.
  3. Neither party shallbe liable to the other as a result of any delay or failure to perform its obligations under the agreement and if and to the extent such delay or failure is caused by an event or circumstance which is beyond the reasonable control of that party which by its nature could not have been foreseen by such party or if it could have been foreseen was unavoidable.
  4. If such event or circumstances prevent us from providing any of the Goods and Services for more than two weeks, we shall have the right, without limiting its other rights or remedies, to terminate this Agreement with immediate effect by giving written notice to you


  1. A glossary will be found at the end of these terms and conditions.
  2. We make three categories of knives, and your rights will vary depending on which you select. Your statutory rights remain unaffected by our standard and bespoke terms and conditions.
  3. Bespoke knives are one-offs made from scratch to your specification. See ‘bespoke terms and conditions’ at para. 76
  4. Customised knives are where we take a pre-existing model and apply furniture and engraving or other personalisation as specified by you. This includes our Core Range, and any other made-to-order knives based on an existing design.
  5. Stock knives are existing, complete, finished knives without any customisation or personalisation.


  1. Our knives are sold on the basis that you are fully aware of the dangers presented by an extremely sharp, extremely hard piece of steel. We will accept no liability for harm or injury arising from misuse or lack of care when handling our knives, or when failing to follow the guidelines included with every knife.
  2. Due to the uniqueness of every knife, it is not possible to guarantee that the finished item(s), will have identical colours, finishes or precise dimensions as the representative item displayed on our website, although every effort will be made to do so.


  1. The headings in these conditions shall not be taken into consideration in the interpretation of the agreement
  2. Words used in the singular shall have the same meaning in the plural and vice versa.
  3. References to these Conditions to paragraphs shall unless otherwise stated be treated as references to paragraphs in these conditions
  4. References to any statute or statutory provision shall include a reference to any modification, extension or re-enactment of it for the time being in force.


  1. All orders  including gift certificates – placed through our website, will require payment at the time of the order.
  2. Orders placed in any other way than at clause 17 are to be paid in full before work on your knife begins.
  3. The price shown for our Customised and Stock knives is inclusive of all displayed, curated furniture options, but does not include our flat rate for post and packaging. For further detail on P&P see para. 45
  4. Additional customisation or non-curated furniture options may increase the cost of your order. We will confirm this increase with you by email or in writing before beginning work.
  5. For bespoke payment terms, see our bespoke terms and conditions
  6. The quoted cost for our bespoke or customised knives assumes you will use our standard steel and choose from our existing range of furniture. If you choose to use an exotic steel or require us to pursue new furniture options for you, then we reserve the right to increase the cost. This cost will be agreed upon by email or in writing prior to starting work.
  7. At present, we can only accept payment in Pounds Sterling and so foreign purchases may be exposed to FOREX charges as part of the payment process. This may entail you paying additional fees which are beyond our control.
  8. Orders will be confirmed by email, as will all despatches.
  9. All communications must be in writing or email.


  1. We will not accept orders from anyone under the age of 18, even if the knife is intended as a gift for someone over the age of 18.
  2. Our working assumption is that, given the cost of our products and your use of a Credit Card as a method of payment, you are over the age of 18. If we suspect this is not the case then we will get in touch before fulfilling your order to confirm that you are indeed over 18.
  3. We reserve the right to require that you verify that you are over 18 on both a random or targeted basis, particularly for those paying by BACS or following an Invoice. This is a major obligation of ours under UK law so please bear with us – there are any number of ways to demonstrate you’re over 18 and so it should be quick and hassle-free.
  4. We will maintain a confidential register of our age verification checks.


  1. All customised knives are made-to-order and we will endeavour to have them despatched within 15 working days of receiving payment.
  2. For stock knives we will endeavour to achieve despatch within three working days of receiving payment, unless further customisation is requested in which case this may extend to 10 working days.
  3. Bespoke knives generally take between 6 and 8 weeks to complete, depending on how the prototyping process goes. The process varies greatly from knife to knife so this timeline should be seen as indicative only.
  4. Every effort will be made to keep to the timescales agreed with you and we will keep you informed of any changes


  1. We aim to start work on customised orders within 3 working days of receipt of your payment, and cancellations are not accepted after that work has begun.
  2. For the cancellation of bespoke items, see the bespoke terms and conditions
  3. Stock items may be cancelled and returned for a full refund from ordering until 14 days after delivery.


  1. All gift cards must be paid for in full in advance.
  2. Gift cards are valid for 12 months.
  3. Gift cards are considered stock items regarding cancellations. They may only be cancelled by, and refunds made to, the original purchaser.
  4. For customised goods, gift cards have the redeemable value of the knife model specified.
  5. For bespoke knives, gift cards have the redeemable value of the basic price of a bespoke knife, as displayed on our website.
  6. The recipient of a gift card may contribute further to the cost of a more expensive knife if they wish, but there will be no refund to either them or the original purchaser if they decide to select a cheaper product.
  7. All gift cards remain comprehensively transferrable between third parties until returned to us for redemption.


  1. We charge a flat despatch rate for all knives depending on their destination. This will be clearly shown within your basket in the case of website orders, or in your invoice in other cases. We send all our knives registered delivery via the Royal Mail’s Special Delivery Guaranteed, which are insured but require a signature on delivery.
  2. We will post items in a manner not requiring a signature upon receipt at the written request of the customer and cannot hold any responsibility for them after posting.
  3. Once your order has been despatched and we have notified you of your tracking number it is your responsibility to accept or arrange for delivery and to notify us within seven working days of despatch (for the UK and EU) and fourteen days of despatch (for the rest of the world) if there are any issues in this regard.
  4. All our goods are packaged and wrapped in accordance with the Royal Mail’s ‘Safe and Secure Packaging’ guide.
  5. We accept no liability for any damage to goods in transit unless notified to us in writing in 24 hours of delivery and the courier concerned on delivery.
  6. In the case of non-delivery, we accept no liability of any sort unless written notice of non-delivery is given to us within the timeframe stated in para. 46
  7. Where we accept liability for duly-notified damage in transit or for non-delivery of goods any damages shall be limited solely to replacement of the goods within a reasonable time, whether non-delivery or damage is due to our negligence or otherwise.


  1. Your statutory rights remain unaffected. All claims for goods alleged to be defective must be made in writing to us within thirty days after the date of delivery accompanied by the return of your order to be inspected by us. Where we accept the defects then we retain the option to either replace the defective goods within a reasonable time or provide a full refund.
  2. If you ordered (or received) the knife as a gift, and as such defects were not discovered within the 30-day period, then we reserve the right to replace the knife within 90 days of purchase.
  3. We are experts in our products and our decision on the cause and nature of defects shall be final. In the event of this not being accepted, we shall use Mediation to resolve any differences. (see ‘Complaints and Feedback’ below at para 68)
  4. All defective goods so returned shall be our property.
  5. We have no further liability save as covered above.
  6. In no circumstances shall the company be liable for loss or damage in excess of the agreed sale price.
  7. To discourage needless argument and misunderstanding, we offer a very reasonable repair service which will cover almost all aspects of repairing your knife (from damaged furniture to a chipped blade) for £50 or 20% of the sale value of your knife, whichever is greater.


  1. You are required to look after your knife in accordance with our guidelines, which may be found on our website and which are included with every purchase.
  2. Any knife that has not been personalised by engraving, or is not customised in any other way, and is considered a stock item as per para. 10 can be returned to us within 14 days of receipt for a full refund (including postage).
  3. Any customised or bespoke order may not be returned unless defective
  4. We will not refund the cost of postage and packing for those products we accept on delivery as returns for any reason, unless they follow laws and regulations of the UK and the codes of practice and policy of your chosen courier.
  5. 1. You must inform us by email using the Contact Form here within 7 calendar days of the date you receive your order with your intention to make a return; please wait for a confirmation reply.2. All returns must be postmarked within 14 days of the date you received your order.3. Upon receipt of the goods, we will issue a refund, minus the original shipping costs—provided that the goods returned to us are unused and in their original condition (and packaging, if possible).

    4. You are responsible for all costs associated (shipping, duties & taxes, etc.) with the return of any items.  We suggest goods be sent using a registered/trackable service, as we cannot be held responsible for goods which are lost or damaged in transit.

    5. Your return must be marked MERCANÍAS DE RETORNO (RETURNED GOODS) in block letters on the outside of the package and sent to the return address provided to you in our confirmation reply. Failure to mark your return as indicated above could cause the package to be held up at customs, in which case, the parcel will be returned to you at your expense and no refund will be granted.


  1. Your payment details are not held by us and are processed by our payment management provider.
  2. We will not knowingly sell or otherwise divulge any of your contact information to anyone else, unless we have agreed this in writing or by email with you.
  3. Personal data will be collected and utilised internally for our marketing purposes only.


  1. We care passionately about, and believe our success depends upon, the quality of our knives. If you are happy then please spread the word but, in the (hopefully) extremely unlikely event that you are not then please either call or email and we’ll see what we can do to make you happy again.
  2. In the event of a dispute between the parties or any action which could result in a dispute or difference arising between them, the parties agree first to try to settle the disagreement by mediation.
  3. The mediation shall be commenced by giving a written notice to the other party at the address given for that party in the order (unless a different address is notified in writing to the other party). The notice shall include a brief statement of the matter or matters whichit is desired to settle by mediation and a brief statement of the reliefor remedy
  4. The mediation shall be carried out by an agreed mediator within 4 weeks of the dispute.


  1. Either party may terminate if:
  2. Savernake Knives shall become bankrupt or insolvent or there is a composition or arrangement with our creditors in place or that we make a proposal in respect of a voluntary arrangement for a composition of debts or a scheme of arrangement to be approved (in accordance with theCompanies Act or Insolvency Act), or have an application make under the Insolvency Act in respect of theCompany to the court for the appointment of an administrator, or have a winding up order made, or (except for the purposes of amalgamation or reconstruction) have a resolution for voluntary winding up passed, or have a provisional liquidator, receiver or manager of its businessor undertaking duly appointed, or have an administrative receiver as defined in the Insolvency Act appointed, or have possession take by or on behalf of the holders of any debenture secured by a floating charge.


  1. Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, or the delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.


  1. The governing laws and jurisdiction are those of the courts of England and Wales.


  1. The standard cost of a bespoke knife is as shown on our website and is supplied in our standard packaging.
  2. If we feel that the materials or design selected will go beyond our standard price we will let you know before proceeding and seek their agreement or otherwise in writing/email before beginning work
  3. The standard price does not include any ancillary items beyond our standard packaging and additional items will be quoted for separately.
  4. Once we have received your order in writing or by email then full payment will be expected before work begins.
  5. 10% of this payment will be secured as a non-refundable deposit upon payment.
  6. An order can be cancelled from the production of the initial design up to and including the production of the prototype for a 50% refund of the initial agreed price.
  7. Once work on the final knife has begun we regret no refund can be made.
  8. Quoted ancillary items require payment on order and are ineligible for a refund, save under the conditions of our main Terms and Conditions.


  1. The expected time from commission and payment to completion is eight weeks.
  2. Unless otherwise explicitly stated by the client, each knife will be made using a prototype, which will be posted to you for evaluation and:
  3. Will be returned by you to us once it has been evaluated,
  4. We expect (in our timescale) for the customer to keep and use the prototype for 2 weeks. Any time over-run may affect the timescale; and
  5. If we feel that a second prototype is required to ascertain the customer’s needs we will supply this at our cost, but adding to the overall timescale; and
  6. If the customer requests a second prototype, or several prototypes, then they will be charged a standard rate of 20% of the overall cost of the order for each.


  1. We retain rights to use the design and likeness of the completed work, not including any registered marks or designs of the client’s engraved upon it.
  2. Unless otherwise explicitly agreed in writing, we retain the right to display the name of the client alongside their commissioned work on our website, social media or with other marketing strategies. If this is not agreed to then we will use the phrase ‘Private Commission’


  1. Nothing in this Agreement shall confer any rights on any person which that person would nothave had but for the Agreements (rights of Third Parties) Act 1999.


  1. A waiver of any right under the Agreement is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach of or default. No failure or delay by a party in exercising any right or remedy under the Agreement or policy shall constitute a waiver of that or any other right or remedy, nor precludeor restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.


  1. All notices shall be in writing and shall be validly served if delivered personally or sent by recorded delivery to the addresses of the parties set out on the order


  1. Ancillary items

Items not included in the cost of the knife – such as sheaths, lanyards, blocks or pouches

  1. Bespoke

A knife generated from a new, original design involving the creation of a new CAD model ,CAM toolpaths and heat-treatment mould. This will usually involve a prototyping process.

  1. Company

Leisure Pursuits Ltd, trading as Savernake Knives

  1. Commission

Your instruction (and our acceptance) to make a knife for you

  1. Completion

A complete knife has completed all finishing processes, been inspected and placed in its packaging

  1. (your) Contact Information

The methods by which you can be communicated with, including your physical address

  1. Core

Our made-to-order range, considered Customised

  1. Customised

Using one of our existing knife CAD models as the basis for a new knife, whereby the design is fixed but the furniture, finishes and engraving is chosen by you

  1. Defects & Faults

Where the knife has a fundamental error that results in breakage or damage while using the knife in a reasonable manner for the purpose for which it was designed

  1. Delivery date –

The date for delivery of the Goods as set out in the order.

  1. Design and Likeness

The two- and three-dimensional aspect of the blade in both its conceptual and finished iterations

  1. Despatch

When the knife has been handed over to our courier for delivery

  1. Despatch rate

A flat rate for post and packaging that can be found on our website and is subject to change prior to an order being placed

  1. Engraving

The permanent marking of a blade with a design or text of your choice

  1. Esoterica

A collection of mainly stock items. Repeat orders of non-stock Esoterica models will be considered customised

  1. European Standards –

A standard relating to the Goods in question adopted by a European standards organisation and made available to the general public

  1. Exotic Steel

Any steel that is more expensive, or more difficult to come by, than our standard steel of Sandvik 14c28n

  1. Finish

The appearance and quality of detailing of the entire knife, especially the blade

  1. Furniture

Those parts of the knife that are not physical extensions of the steel used for the blade: pins, handles, liners etc

  1. Gift

Where a gift voucher is purchased for a third party

  1. Goods

The products set out in the order.

  1. Handle Material

The material used in the construction of the handle. Usually this is a single main material and a liner but this may change for bespoke items

  1. Insolvency Act

The Insolvency Act 2000

  1. Intellectual Property Rights

Without limitation any invention, patent, utlitiy model rights, copyright, trademarks, tradenames, internet domain names, design, design rights, designs, service marks, rights in get-up, database rights, know-how, trade secrets, semi-conductor topography riths and any other rights of a similar nature, and in each case (i) whether the same are capable fo protection by registration, (ii) whether the same are registered or no, (iii) including the right ot apply to register  any of them, (iv) including any applications to protect  or register such rights, (v) including all renewals and extensions of such rights or applications, (vi) whether vested, contingent or future and (vii) wherever existing; and

  1. Late Payment Act

The Late Payment of commercial debts (interest) Act 1998

  1. Legislation

All laws, statutory instruments, regulations in force from time to time in the UK

  1. Made-to-order

Where an existing model for a knife is taken as the basis of a commission, with the furniture and engraving being custom work.

  1. Order

The placing, via our website, letter or email, of an instruction to manufacture a knife pursuant to these conditions

  1. Order price

The price as stated in the order

  1. Packaging

The immediate protective and decorative container that accompanies each knife

  1. Personal Data

In addition to your contact details, your purchase history and other information relating to sales and enquiries

  1. Pre-made

A knife that has been fixed with furniture and is ready for immediate despatch

  1. Prototype

A first or preliminary version of a bespoke knife, generally made from more widely available steel, simplified furniture and not finished to the standard of a competed knife

  1. Re-make / Re-mix

Taking an existing knife model and applying furniture not normally or readily associated with that knife – a customised build

  1. Redemption

When a gift certificate has been purchased, before beginning the manufacture of the recipient’s desired knife, the certificate must be returned to us for redemption and nullification

  1. Standard Cost

The price for knives and post and packaging as stated on our website

  1. Standard Steel

Sandvik 14c28n

  1. Timescale

The elapsed time between receipt of an order and despatch

  1. Transferrable

The ability for a gift voucher to be transferred from one person to another prior to being redeemed

  1. Transit

The period between despatch and the arrival of the knife at your specified delivery address

  1. Work

Without limitation any and all works of authorship, products, materials, discoveries, inventions, research, processes, systems, programs (including software programs and soruce code), formulae, component lists, operation and training manuals, databases, instructions, manuals brochures, catalogues, process descriptions, know-how, data diagrams, charts, results reports, information, methodologies, ideas, concepts, designs, documents, models, protoypes, sketches, drawings, plans, photographs, specifications and studies created or provided by you (either along or jointly with others) or arising from this Agreement or any duties assigned bo you by the Company (or any Group Company) (whether or not during your normal working hours).

  1. Working day

Monday to Friday inclusive but not including any public holiday

General Terms of Use

shop.thisisglamorous.com reserves the right to cancel orders and refund customers’ money because of pricing errors or for any reason.

In case the merchandise in pre-order fails in delivery, shop.thisisglamorous.com will promptly inform and refund customers. shop.thisisglamorous.com will not be held responsible for a delay in shipment caused by circumstances beyond the control of shop.thisisglamorous.com that cause pre-ordered products to arrive at the warehouse later than the time specified.