Returns & Exchanges

Returns & Exchanges

We take great care to ensure your item arrives in perfect condition and hope you will love your order from; however, if you do wish to return your item, you may do so provided that you observe the following guidelines:

1. You must inform us by email at: [email protected] within 7 calendar days of the date you receive your order, with your intention to make a return; please wait for a confirmation reply.

2. All returns must be postmarked within 14 days of the date you received your order.

3. Upon receipt of the goods, we will issue a refund, minus the original shipping costs—provided that the goods returned to us are unused and in their original condition.

4. You are responsible for all costs associated (shipping, duties & taxes, etc.) with the return of any items to Belgrave Crescent.  We suggest goods be sent using a registered/trackable service, as we cannot be held responsible for goods which are lost or damaged in transit.

5. Your return must be marked RETURNED GOODS in block letters on the outside of the package and sent to:

14 Albany Street
Edinburgh EH1 3QB
Great Britain